1. Policy Overview & Return Window

• Return Window: You have 7 calendar days from the date your tracking number confirms delivery to initiate a return request.
• Refund Type: We issue Store Credit Only (valid for 1 year from the date of issue). We do not issue cash, credit card, or debit card refunds to original payment methods.
• Restocking Fee: $0.00 (We never charge a restocking fee).

2. Item Condition & Eligibility Criteria

To qualify for store credit, all returned merchandise must meet the following strict condition standards:

• Pristine Condition: Items must be unworn, unwashed, unaltered, and in pristine, marketable condition.
• Original Tags Attached: All original brand and store tags must remain securely attached in their original placement.
• Odor-Free: Items must be completely free of lingering scents, including perfumes, essential oils, body sprays, smoke, cooking scents, or laundry detergents.
• Free of Residue: Items must be free of pet hair, makeup smudges, deodorant marks, lotion residues, and any signs of wear.

3. Final Sale & Non-Returnable Items

The following items are strictly Final Sale and cannot be returned, exchanged, or credited under any circumstances:

• All Discounted & Sale Items: Any item purchased on sale, through a promotional discount code, or from our clearance section.
• Gift Cards & E-Gift Certificates.
• Intimate Apparel & Pierced Jewelry / Earrings (for hygiene and safety reasons).
• Custom, Monogrammed, or Personalized Items.

4. Return Shipping Options & Fees

Customers may choose between two convenient return shipping methods:

*Note: If you arrange your own shipping, we strongly recommend choosing a trackable and insured service. Absolutely Abigail’s is not responsible for packages lost or damaged in transit.

5. How to Initiate a Return

1. Submit Your Request: Email us at Abby@absolutelyabigails.com within 7 calendar days of receiving your package. Please include your Order Number, the item(s) you wish to return, and specify whether you would like an $8 prepaid return label or will arrange your own shipping.
2. Receive Instructions & Label: Our team will reply with approval and your prepaid shipping label (if requested).
3. Pack Your Items: Securely package the item(s) with all tags intact in protective packaging.
4. Ship the Return: Drop off the parcel at the designated carrier location.

6. Inspection & Processing Timeline

• Inspection: Returns are inspected within 3 to 5 business days of arrival at our storefront (Tuesday through Saturday).
• Store Credit Delivery: Once approved, your store credit will be applied to your next purchase.  
• Credit Validity: Store credits are valid for 1 full year (365 days) from the date of issue.
• If a prepaid return label was provided, the $8.00 shipping fee will be automatically deducted from your final credit code balance.

7. Policy Enforcement & Discretionary Rights

Absolutely Abigail’s reserves the right to review, limit, or decline returns or exchanges based on the physical condition of the item, verification of purchase history, timeframe elapsed since delivery, or evidence of excessive or fraudulent return activity.

8. Damaged, Defective, or Incorrect Items

We inspect every order thoroughly, but if an item arrives damaged, defective, or incorrect, we will resolve it promptly:

• Contact us within 48 to 72 hours of delivery at Abby@absolutelyabigails.com.
• Attach your order number and clear photos of the defect, damaged item, and packaging.
• Upon confirmation, we will provide a complimentary prepaid return label and issue an immediate replacement or full store credit at no cost to you.

9. Contact Customer Support

For questions regarding returns or assistance with an existing order, please contact our team:

• Store Name: Absolutely Abigail’s
• Physical Address: 3795 Youree Drive, Shreveport, LA 71105, United States
• Email: Abby@absolutelyabigails.com
• Phone: (318) 219-0788
• Customer Service Hours: Tuesday – Saturday, 11:00 AM – 5:00 PM CST